Privacy Policy

1. Scope

This policy applies to our website, mobile experiences, and related support operations. It covers data provided by clients, service providers, and visitors interacting with our services.

2. Information we collect

• Account information: name, phone number, email, Google sign-in identifiers, role, and profile details.
• Job and booking information: service category, location, GhanaPost GPS or other location details you provide, schedule, notes, pricing, photos, attachments, and status history.
• Communications: in-app messages, support conversations, reports, dispute submissions, and evidence you choose to provide.
• Provider records: profile details, service areas, ratings, reviews, and profile review or verification materials where applicable.
• Technical data: IP address, browser/device metadata, device or push notification tokens, logs, and analytics events.
• Payment and earnings records: agreed price, Paystack transaction and transfer references, payment channel, payment status, gateway fees, commissions, provider earnings, payout destination details, refunds, reversals, chargebacks, receipts, and reconciliation records. Yɛmame does not store full card details or mobile-money PINs.
• Risk and evidence records: account, device, login, booking, completion, communication, payout-change, dispute, and fraud signals used to protect transactions and users.

3. How we use personal information

• Provide marketplace functions including job posting, provider matching, booking coordination, and account support.
• Operate managed checkout, issue receipts, calculate provider earnings, instruct payouts, reconcile transactions, and handle refunds, reversals, disputes, and chargebacks.
• Maintain trust and safety through verification, fraud prevention, abuse detection, and policy enforcement.
• Send operational communications such as login alerts, booking updates, and service notices.
• Analyze service quality and platform performance to improve reliability and user experience.
• Comply with legal obligations, audits, dispute handling, and lawful requests.

4. Legal bases and consent

We process personal data where needed to perform our contract with you, for legitimate platform and security interests, to meet legal obligations, and where applicable based on your consent.

5. How information is shared

• With other users as required for job delivery, including profile, service, and booking details.
• With infrastructure and service partners that support hosting, storage, authentication, analytics, notifications, security, and support operations, including Google and Firebase services where used.
• With Paystack, participating banks, mobile-money operators, and other payment or fraud-prevention partners where needed to initialize, verify, refund, dispute, reconcile, or transfer a managed payment.
• With the customer or provider involved in a job, but only to the extent reasonably needed to show price, payment, earnings, refund, complaint, or payout status. We do not disclose full payment credentials to the other party.
• With legal authorities when required by law or to protect rights, safety, and platform integrity.
• During business transfers such as merger, restructuring, or acquisition.

Yɛmame does not sell personal information. If that policy changes, we will update this notice and provide any choices required by applicable law before the change takes effect.

6. Data retention

We retain information for as long as necessary to provide services, maintain records, review safety reports, enforce agreements, and meet legal or regulatory requirements. Some job, support, safety, tax, payment, provider-earnings, payout, refund, chargeback, and reconciliation records may be kept after an account deletion request where retention is needed for legal, safety, fraud-prevention, or recordkeeping reasons.

Retention periods depend on the record and purpose. Yɛmame maintains an internal retention schedule and places legal or safety holds only where justified. Account deactivation hides the account and stops normal use; it is not the same as immediate deletion of every marketplace record.

7. International and third-party processing

Our service providers may process information in Ghana or other countries where they operate. When required, we use contractual, organizational, and technical safeguards for those transfers. Payment processing is also subject to Paystack’s applicable privacy notice and the rules of participating financial institutions.

8. Security measures

We use administrative, technical, and operational safeguards designed to protect personal information, including access controls and security practices for our service providers. No internet system is completely secure, so users should also protect account credentials and report suspected compromise immediately.

9. Risk decisions and human review

Yɛmame may use rules and risk signals to delay an affected earning, reject a payment attempt, require verification, or send a case for review. Material account restrictions are reviewed by authorized staff where appropriate. You may contact support to contest a restriction or provide additional evidence.

10. Your rights and choices

• Access and review personal information associated with your account.
• Request correction of inaccurate or outdated information.
• Request deletion or restriction where applicable by law.
• Object to certain processing or request a data portability copy where applicable.

Signed-in requests are recorded in a tracked privacy queue with a target response date. We may request additional identity verification before disclosing, correcting, or deleting information. We will explain any lawful limitation or required retention.

11. Children’s privacy

Yɛmame is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child provided data, contact us so we can review and remove it where appropriate.

12. Policy updates

We may update this Privacy Policy from time to time. We will post revised versions with updated effective dates and may provide additional notice for material changes.

13. Contact and requests

For privacy questions, access requests, correction requests, or deletion requests, use Settings → Delete account or create an in-app privacy request so it can be tracked with your account. If you cannot access your account, use the public account deletion page.

Email: privacy@bencodestudio.com

Contact address: Kumasi, Ghana