Privacy Policy

1. Scope

This policy applies to our website, mobile experiences, and related support operations. It covers data provided by clients, service providers, and visitors interacting with our services.

2. Information we collect

• Account information: name, phone number, email, Google sign-in identifiers, role, and profile details.
• Job and booking information: service category, location, GhanaPost GPS or other location details you provide, schedule, notes, pricing, photos, attachments, and status history.
• Communications: in-app messages, support conversations, reports, dispute submissions, and evidence you choose to provide.
• Provider records: profile details, service areas, ratings, reviews, and profile review or verification materials where applicable.
• Technical data: IP address, browser/device metadata, device or push notification tokens, logs, and analytics events.
• Price notes, direct-payment references, receipts or payment notes you upload, and job coordination records.

3. How we use personal information

• Provide marketplace functions including job posting, provider matching, booking coordination, and account support.
• Maintain trust and safety through verification, fraud prevention, abuse detection, and policy enforcement.
• Send operational communications such as login alerts, booking updates, and service notices.
• Analyze service quality and platform performance to improve reliability and user experience.
• Comply with legal obligations, audits, dispute handling, and lawful requests.

4. Legal bases and consent

We process personal data where needed to perform our contract with you, for legitimate platform and security interests, to meet legal obligations, and where applicable based on your consent.

5. How information is shared

• With other users as required for job delivery, including profile, service, and booking details.
• With infrastructure and service partners that support hosting, storage, authentication, analytics, notifications, security, and support operations, including Google and Firebase services where used.
• With legal authorities when required by law or to protect rights, safety, and platform integrity.
• During business transfers such as merger, restructuring, or acquisition.

6. Data retention

We retain information for as long as necessary to provide services, maintain records, review safety reports, enforce agreements, and meet legal or regulatory requirements. Some job, support, safety, and payment-reference records may be kept after an account deletion request where retention is needed for legal, safety, fraud-prevention, or recordkeeping reasons.

7. Security measures

We use administrative, technical, and operational safeguards designed to protect personal information, including access controls and security practices for our service providers. No internet system is completely secure, so users should also protect account credentials and report suspected compromise immediately.

8. Your rights and choices

• Access and review personal information associated with your account.
• Request correction of inaccurate or outdated information.
• Request deletion or restriction where applicable by law.
• Object to certain processing or request a data portability copy where applicable.

9. Children’s privacy

Yɛmame is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child provided data, contact us so we can review and remove it where appropriate.

10. Policy updates

We may update this Privacy Policy from time to time. We will post revised versions with updated effective dates and may provide additional notice for material changes.

11. Contact and requests

For privacy questions, access requests, correction requests, or deletion requests, sign in and create an in-app support ticket so the request can be tracked with your account. If you cannot access your account, use the public Contact page and choose “Privacy or account request.”