Privacy Policy

1. Scope

This policy applies to our website, mobile experiences, and related support operations. It covers data provided by clients, service providers, and visitors interacting with our services.

2. Information we collect

• Account information: name, phone number, email, Google sign-in identifiers, role, and profile details.
• Job and booking information: service category, location, GhanaPost GPS or other location details you provide, schedule, notes, pricing, photos, attachments, and status history.
• Communications: in-app messages, support conversations, reports, dispute submissions, and evidence you choose to provide.
• Emails you send to any @yemame.app address: your name and email address, the address you wrote to, the subject, the message text and formatting, any attachments, and the time it was received. If your email address matches a Yɛmame account, we may link the email to that account to help answer you.
• Provider records: profile details, service areas, ratings, reviews, and profile review details.
• Identity and business evidence: Yɛmame does not collect photos, scans, or copies of your Ghana Card or any other ID card, and does not collect selfies for identity checks. Business providers may upload business registration evidence; we keep the image, the last four characters of the registration number, and a protected code made from the number that lets us spot a registration that is already in use or has been banned, without storing the full number. If Yɛmame offers identity checks in future, they will use the National Identification Authority’s biometric verification, only with your consent, and we will keep only the result (whether the check passed, when, how, and its reference).
• Technical data: IP address, browser/device metadata, device or push notification tokens, logs, and analytics events.
• Usage analytics (only if you allow analytics on the website; in the app, as described in the app’s privacy details): pages and features used, a random visit identifier and a random browser identifier created by Yɛmame, the website or campaign that referred you, and the city and service category you browse. These identifiers do not contain your name or phone number and are not shared with Google Analytics.
• Anonymous website measurement (for every visitor, without cookies or identifiers): the page address visited (without query details), whether the device is a phone, tablet, or computer, the website that referred the first page of a visit and any campaign tag, page-speed measurements, and counts of key actions such as starting or posting a job. Nothing is stored on your device, no user, visit, or browser identifier is attached, and your IP address is used only briefly to prevent abuse and is not kept with these records. Browsers that send Global Privacy Control or Do Not Track are excluded.
• Yɛmame Pro records (providers, only if Pro is introduced): the plan and price shown, founding-price status, pass start and end dates, Paystack payment references, payment status and channel, waitlist position, free-plan usage in Pro areas, and any answers you give about Pro pricing.
• Job payment records you choose to add: Yɛmame does not collect, hold, or pay out money for jobs, because customers pay providers directly. If you or the other party record that a direct payment happened, we keep that record (amount, method, date, reference you enter, and whether the other party confirmed it). These records are what the participants told us; Yɛmame does not independently verify them. Yɛmame does not store full card details or mobile-money PINs.
• Risk and evidence records: account, device, login, booking, completion, communication, dispute, and fraud signals used to protect jobs and users.
• Arrival checks (providers, only where this feature is switched on): when a provider taps Arrived on a job, the app reads the phone’s location once, with the provider’s permission, and Yɛmame compares it with the job location. We keep only the result of that comparison (confirmed, not confirmed, or not available), a rough distance band, the GPS accuracy band, whether the phone reported a mock location, and the time of the check. We do not keep the provider’s position, except where a dispute was already open on that job at the moment of the tap, in which case the position is kept with the dispute for its reviewers. Providers can decline; Arrived still works and the job shows the arrival as not verified by location. Yɛmame does not track location in the background.

3. How we use personal information

• Provide marketplace functions including job posting, provider matching, booking coordination, and account support.
• Keep the direct-payment records you or the other party choose to add to a job, and use them when reviewing a report or complaint. Yɛmame does not collect, hold, or pay out money for jobs, and does not process job payments.
• If Yɛmame Pro is introduced (it is not offered today), sell and manage Pro passes: take payment through Paystack, activate passes, apply free-plan limits in Pro areas, manage Pro places and waitlists, and send pass reminders.
• Measure demand, supply, job outcomes, and job values by city and service category so Yɛmame can decide where to recruit providers, where to bring in customers, and what Pro should cost in each area. These decisions use aggregated figures, not individual profiles.
• Maintain trust and safety through verification, fraud prevention, abuse detection, and policy enforcement.
• Send operational communications such as login alerts, booking updates, and service notices.
• Analyze service quality and platform performance to improve reliability and user experience.
• Comply with legal obligations, audits, dispute handling, and lawful requests.

4. Legal bases and consent

We process personal data under Ghana’s Data Protection Act, 2012 (Act 843) where needed to perform our contract with you, for legitimate platform and security interests, to meet legal obligations, and where applicable based on your consent.

5. How information is shared

• With other users as required for job delivery, including profile, service, and booking details.
• With infrastructure and service partners that support hosting, storage, authentication, analytics, notifications, security, and support operations, including Google and Firebase services where used, and Amazon Web Services, which receives and stores emails sent to @yemame.app addresses.
• With Paystack, participating banks, mobile-money operators, and other payment or fraud-prevention partners where needed to process, verify, refund, or reconcile a provider’s own Yɛmame Pro purchase. Yɛmame does not process payments between customers and providers.
• With the customer or provider involved in a job, but only to the extent reasonably needed to show the agreed price, any direct-payment record either of you added, and complaint status. We do not disclose full payment credentials to the other party.
• With legal authorities when required by law or to protect rights, safety, and platform integrity.
• During business transfers such as merger, restructuring, or acquisition.

Yɛmame does not sell personal information. If that policy changes, we will update this notice and provide any choices required by applicable law before the change takes effect.

6. Data retention

We retain information for as long as necessary to provide services, maintain records, review safety reports, enforce agreements, and meet legal or regulatory requirements. Some job, support, safety, tax, payment-record, and Yɛmame Pro billing records may be kept after an account deletion request where retention is needed for legal, safety, fraud-prevention, or recordkeeping reasons.

Arrival check results stay with the job record. A provider’s position kept for an open dispute is held with that dispute and is removed under the dispute retention schedule.

Emails sent to @yemame.app addresses are kept with the related support record, and copies are kept in our email archive and support mailbox. They are covered by the same retention schedule and deletion requests as other support records.

Business registration evidence images are deleted 30 days after upload if they are still unreviewed or were rejected, and as soon as they are approved. Verification details that were never approved are erased 90 days after submission or decision; approved details are erased one year after the account closes, or after three years without activity. When an account is permanently deleted, its verification details (the last four characters, the protected code, notes, and links to the evidence) are erased and the evidence images are deleted, unless a legal or safety hold applies.

Retention periods depend on the record and purpose. Yɛmame maintains an internal retention schedule and places legal or safety holds only where justified. Account deactivation hides the account and stops normal use; it is not the same as immediate deletion of every marketplace record.

7. International and third-party processing

Yɛmame’s database, file storage, and servers are hosted by Google Cloud and Firebase in the United States, so your information is stored and processed outside Ghana. Other service providers may process information in Ghana or other countries where they operate. When required, we use contractual, organizational, and technical safeguards for those transfers. Payment processing is also subject to Paystack’s applicable privacy notice and the rules of participating financial institutions.

8. Security measures

We use administrative, technical, and operational safeguards designed to protect personal information, including access controls and security practices for our service providers. No internet system is completely secure, so users should also protect account credentials and report suspected compromise immediately.

9. Risk decisions and human review

Yɛmame may use rules and risk signals to delay an affected earning, reject a payment attempt, require verification, or send a case for review. Material account restrictions are reviewed by authorized staff where appropriate. You may contact support to contest a restriction or provide additional evidence.

Pro prices, Pro place limits, and free-plan limits are set for each area from aggregated marketplace figures. Yɛmame’s system proposes these settings and authorized staff approve or change them. Free-plan limits are then applied automatically to every provider in the area in the same way; they are not based on an individual profile.

10. Your rights and choices

• Access and review personal information associated with your account.
• Request correction of inaccurate or outdated information.
• Request deletion or restriction where applicable by law.
• Object to certain processing or request a data portability copy where applicable.
• Turn optional website analytics on or off at any time in Settings; operational records needed to run jobs, payments, and Pro are not affected.

Signed-in requests are recorded in a tracked privacy queue with a target response date. We may request additional identity verification before disclosing, correcting, or deleting information. We will explain any lawful limitation or required retention.

11. Children’s privacy

Yɛmame is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child provided data, contact us so we can review and remove it where appropriate.

12. Policy updates

We may update this Privacy Policy from time to time. We will post revised versions with updated effective dates and may provide additional notice for material changes.

13. Contact and requests

For privacy questions, access requests, correction requests, or deletion requests, use Settings → Delete account or create an in-app privacy request so it can be tracked with your account. If you cannot access your account, use the public account deletion page.

Email: privacy@bencodestudio.com

Contact address: Kumasi, Ghana