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Before reporting

Keep messages and agreements in the job record.
Include screenshots or details that help explain what happened.
Do not share sensitive payment information.

Support note

Yɛmame can review the job record, help both parties understand the next step, and investigate eligible refund requests for jobs paid through managed checkout. Direct payments made outside Yɛmame are not covered by Yɛmame refund remedies. Yɛmame is not an escrow service and does not provide legal dispute resolution.

Read the managed payments and refunds policy.

For urgent safety or criminal issues, contact the appropriate local authorities.