Common Yɛmame questions
Short answers about posting a job, comparing provider responses, pricing, payment limits, profile review, and what to do when something goes wrong.
Posting jobs / getting started
Can I book a provider immediately?
Yɛmame is not instant booking. Most jobs need pricing, availability, or clarification first. Post the job and compare provider responses before choosing who to continue with.
Do I hire someone when I post a job?
No. Posting a job lets interested providers respond. You decide who to continue with after reviewing responses.
What happens after I post a job?
Providers can review your request and respond with price notes, timing, availability, or questions. You compare those responses before choosing.
Is posting a job free?
Posting a job does not require payment on Yɛmame. Confirm any provider charges directly before work begins.
Provider responses
How many providers will respond?
The number of responses depends on the job category, location, provider availability, and how clear your request is.
How long does it take to receive responses?
Response time can vary by city, category, and provider availability. Clear job details and photos can help providers respond faster.
Can I choose any provider I want?
You can review available providers and responses, then choose who you want to continue with. Some providers may not be available for every job or area.
Can I contact multiple providers?
Yes. You can compare responses and continue conversations before deciding who is the best fit.
Pricing and payment
Who sets the price?
Providers set their own pricing. Confirm the final price, timing, and scope before work begins.
Are provider profile prices final?
No. Profile prices are starting points or guidance. The final price can change based on the exact work, location, parts, and timing.
Can I negotiate the price?
You can discuss price, scope, timing, and materials with the provider before deciding whether to continue.
Does Yɛmame handle payments?
Yɛmame does not currently process, hold, refund, or protect payments between customers and providers.
When should I pay?
Agree on the final price, timing, scope, and payment method before work begins. Keep receipts and payment notes connected to the job context where possible.
Trust and profile review
How do I know if a provider is trustworthy?
Review the provider profile, service area, recent work, customer feedback where available, and the clarity of their response before choosing.
What does “Profile Reviewed” mean?
Profile Reviewed means available provider details such as service category, service area, and contact information have been checked where available. It does not guarantee work quality or pricing.
Does Yɛmame guarantee the work?
No. Yɛmame helps organize job requests, provider responses, and support context, but it does not guarantee provider work quality, pricing, or outcomes.
Can providers upload recent work photos?
Yes. Providers can add recent work photos to help customers understand their experience. Photos should avoid customer faces, private addresses, receipts, and personal information.
Coverage and problems
Can I use Yɛmame anywhere in Ghana?
Customers can post jobs from anywhere in Ghana. Provider responses vary by city, category, and availability as the network grows.
Why am I not receiving responses?
Your job may need more detail, the category may have fewer active providers, or providers in your area may not be available yet. Add clear details, photos, timing, and location context.
What should I do if a provider does not respond?
You can wait, contact another provider, or update your job details so providers have enough information to respond.
What if something goes wrong?
Use Support to create a report tied to the job record. Include the job details, provider name, screenshots where useful, and a short explanation of what happened.
How do I report a problem?
Use Support to create a report tied to the job record. Include the job details, provider name, and a short explanation of what happened.
Open SupportShould I confirm price before work starts?
Yes. Confirm the final price, timing, and scope before work begins so both sides have a clear shared record.
