Terms of Service

1. What Yɛmame does

Yɛmame helps customers describe a job and connect with independent local service providers. Providers are not Yɛmame employees, agents, or partners unless a separate written agreement says so. They control how they perform work and remain responsible for skill, licensing, tools, taxes, safety, and service quality.

Yɛmame does not collect, hold, transfer, or refund money for jobs. Customers pay providers directly, using a method the two of them agree. Yɛmame may let the customer record that they paid and the provider say whether they received it; that record is the participants’ own statement, which Yɛmame does not process or independently verify, and it does not send or protect money.

2. Free to use

Yɛmame is free for customers and providers. There is no subscription, no commission on jobs, and no fee per lead or per response. If Yɛmame ever introduces an optional paid feature, it will be announced in the app and on the website at least 30 days before it starts, it will not affect jobs already agreed, and posting jobs and receiving direct requests will stay free.

3. Eligibility and accounts

• You must be at least 18 and legally capable of entering a contract.
• Account, identity, contact, and business information must be accurate.
• You must protect your account and promptly report unauthorized use.
• Yɛmame may ask for phone, business, or service evidence before showing a profile or sharing job details.
• Yɛmame does not ask for photos, scans, or copies of your Ghana Card or any other ID card. If Yɛmame offers identity checks, they will use the National Identification Authority’s biometric verification.
• You may not create duplicate accounts to evade restrictions, reviews, or safety checks.

4. Provider profiles created with help from Yɛmame

During launch, the Yɛmame team may prepare a provider profile from details the provider shares with us (for example on WhatsApp or in person). A prepared profile is not public until the provider confirms it by opening the personal link we send them and signing in. Each link works once and expires after 30 days. Providers can edit, hide, or delete their profile at any time.

5. Jobs, scope, and price

Customers must provide lawful and accurate job details. Providers set their own prices. Agree the final scope, price, timing, materials, and payment method before work begins, and record material changes in Yɛmame where possible.

A provider response is not acceptance by the customer, and posting a job does not guarantee responses, availability, completion, price, or outcome.

6. Problems, disputes, and cancellations

Report a problem through Support from the affected job so the record stays connected. Yɛmame may review messages, job history, and evidence, warn or restrict accounts, and help both sides reach a fair outcome. Because Yɛmame does not handle job payments, it cannot issue refunds for money paid directly to a provider; payment disputes are between the customer and provider, subject to applicable law.

7. Reviews, evidence, and communications

Reviews and evidence must be truthful, relevant, respectful, and lawfully obtained. Yɛmame may preserve and review job history, messages, timestamps, photographs, device and security signals, and support history to prevent fraud and resolve complaints. Do not upload unnecessary sensitive information.

8. Prohibited conduct

• Fraud, collusion, fabricated jobs or reviews, or self-dealing.
• Asking for deposits or payment details under false pretences.
• Impersonation, harassment, threats, exploitation, or discriminatory conduct.
• Illegal, unsafe, deceptive, or unlicensed services where licensing is required.
• Unauthorized system access or collection of other users’ credentials or personal data.

9. Suspension and termination

Yɛmame may warn, restrict, suspend, or terminate accounts to address legal, safety, fraud, or marketplace-integrity risks. Where appropriate, affected users may request review.

10. Disclaimers and liability

Yɛmame does not independently guarantee provider identity, licensing, availability, price, workmanship, safety, or outcome merely because a profile or job appears on the platform. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded. Subject to that restriction, Yɛmame is not responsible for indirect or consequential loss, or loss caused solely by independent provider conduct, customer conduct, third-party networks, or events outside reasonable control.

11. Governing law and complaints

These Terms are governed by the laws of Ghana, except where mandatory law requires otherwise. Submit complaints through support first so Yɛmame can preserve the job record and attempt good-faith resolution. This does not prevent anyone from using rights or regulators available under applicable law.

12. Changes

Yɛmame may update these Terms for legal, security, operational, or product changes. Material changes will receive reasonable notice and, where required, renewed acceptance. Any new fee needs at least 30 days’ notice and never applies to a job already agreed.

13. Contact

Submit questions through support. If you cannot access your account, use the public Contact page. Payments are explained in the Payments policy, and privacy in the Privacy Policy.